PCS Publishing Ltd are incorporated in England., developing and delivering publishing technology and we are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data we collect in accordance with this Privacy Policy.

We are committed to protecting your privacy. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

IP address lookup

Our company uses third parties to provide information about visitors to our websites. When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

Website cookies and link tracking

Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips.

You can view our cookie policy in more detail by following this link. https://pcs-publishing.com/cookies

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Types of communications

By submitting your email address, you are consenting to receive the particular piece of information you requested, as well as allowing us to send you additional appropriate and useful communications. This includes but is not limited to; invitations to our industry leading events and webinars, our latest assets (whitepapers, guides, reports, infographics, videos and case studies) and promotional offers on software and services. We would also like to keep you abreast of the charity events and initiatives we partake in.

If you are a customer of PCS, you will also receive regular product updates. These updates will highlight the great new releases we have developed.

At any time, you can update your preferences by clicking the link in any email you receive from us. The link will always be in the footer of the email.

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Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Your Rights

You have the following rights under the General Data Protection Regulation (GDPR), which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data;

• The right of access to the personal data we hold about you;

• The right to rectification if any personal data we hold about you is inaccurate or incomplete;

• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you;

• The right to restrict (i.e. prevent) the processing of your personal data;

• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

• The right to object to us using your personal data for particular purposes; and

• Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided below and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

California residents

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice.

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Third-party Procesors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

MailerLite forms

We use MailerLite as our marketing automation platform. By clicking submit on forms, you acknowledge the information you provide will be transferred to MailerLite for processing in accordance with their Privacy Policy and Terms of Service.

SoPro Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

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Cookies

Your Internet browser has the in-built facility for storing small files – “Cookies” – that hold information which allows a website to recognise you as a user. Our website takes advantage of this facility to enhance your experience. We use a number of these cookies for analytical purposes, and these are described in detail below. By using the PCS website, you consent to the use of cookies for these purposes.

We use a combination of both session and persistent cookies. Session cookies keep track of your current visit and how you navigate the site, persistent cookies enable our website to recognise you as a repeat visitor when you return. The session cookies will be deleted from your computer when you close your browser. Persistent cookies will be removed on a pre-determined expiry date, or when deleted by you.

Most web browsers allow user privacy settings to block either all cookies or third party cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites, including this one. Please visit www.aboutcookies.org for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.

Google Analytics Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on www.pcs-publishing.com and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following URL – https://tools.google.com/dlpage/gaoptout

Hotjar Cookies

Hotjar is a service that analyses the online behaviour and voice of website users by combining both analysis tools and feedback tools. Analysis tools allow PCS to measure and observe website visitor behaviour while the Feedback tools allow PCS to hear what You have to say.

Through these tools, Hotjar assists PCS in providing website visitors with a better experience and service as well as assisting us in diagnosing technical problems and analyse user trends. Most importantly, through Hotjar’s code, software and services, the functionality of the PCS website can be improved, make them more user-friendly, more valuable and simpler to use by the website visitors.

Email Marketing Post-Click Tracking Cookies

These cookies are used to report on the pages of www.pcs-publishing.com that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

Survey Monkey

SurveyMonkey is an online survey development, cloud-based software as a service company. The company provides businesses like PCS the tools to create surveys, compile responses and store necessary information about the respondents to enable further communication, for example, to share reports created from the survey results or contact you for more detail if feedback relates to an event. You can read Survey monkey’s privacy policy here

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Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@pcs-publishing.com. You can also correct any factual errors in that information or require us to remove your details from any list under our control

Data Protection Policy

Here at PCS we do take GDPR seriously. Feel free to download our Data Protection policy to read more.