At PCS, we have been serving the newspaper and magazine industry for nearly 50 years. However, five years ago, we took a significant step forward by introducing our innovative CRM system, Knowledge Prospect.
Tailored specifically for news publishers, this CRM software boasts an intuitive, customisable interface and a browser-based system that enables real-time remote work. Our goal was to streamline manual tasks and processes, empowering users to maximise revenue opportunities and enhance customer relationships.
Over the years, we have continuously evolved and refined Knowledge Prospect to ensure it remains the right tool for the job. We initially rolled out Prospect to our publishing partner, MNA Media, as a replacement for our retired system, ABS. Through an extensive search for an alternative, MNA Media discovered that existing solutions fell short of meeting their specific business requirements. Drawing on valuable insights from our sister company, we developed Knowledge Prospect to be more niche and tailored to the needs of news publishers.
Our aim with Knowledge Prospect has always been to equip newspaper and magazine sales teams with an enhanced system that keeps customers at the heart of everything they do. With its 360-degree view of each customer profile, your team and customers are bound to be impressed, feeling that their relationship is being managed in the best possible way.
As we celebrate this milestone, we are thrilled to have our amazing customers by our side. Their support and feedback have been invaluable in shaping Knowledge Prospect into what it is today and continues to guide our ongoing efforts to meet their evolving needs and exceed expectations. To mark this occasion, some of our customers have shared their thoughts:
Julie Williams, Regional Sales Manager at North Devon Gazette, The Moorlander, and Exeter Living magazine, congratulates us on the 5th Birthday of Knowledge Prospect, stating, “I’ve found it to be a great system that is easy to navigate, use, and keep up to date.”
Sue Hart and the Advertising team at Guernsey Press send their best wishes, saying, “Wishing PCS all the best on the 5th Birthday of Knowledge Prospect. Here in the Channel Islands, we’re coming up to our second anniversary of using Prospect, and we love the benefits the system brings. The team especially likes the real-time reporting and simple copy processing, and we have found we have much better visibility of clients’ history in terms of advertising and activity.”
Judah Cohen from The Jewish Chronicle shares his experience, “The JC was replacing a system that had been in place for 30 years and left some huge shoes to fill. KP fit the bill and more. In only a few months, KP has had a hugely positive impact, and I am constantly reassured that I have made the right long-term decision for my company. Moreover, I am very happy to have found PCS. They are a hardworking and professional team that is lovely to work with. Could quite possibly be the best implementation team ever. Hope we all go from strength to strength.”
Our management team at PCS also gave thanks and gratitude to all who made Prospect possible, starting with our Knowledge Prospect Product Manager – Alison Seawright.
“As Knowledge Prospect reaches its momentous milestone of five years in operation, it’s important to acknowledge the talented developers who made it all possible. This collaboration brought together fresh and dynamic new graduates with seasoned veterans boasting years of experience, resulting in a product that continues to have a profound impact on our customers’ businesses.
Not forgetting our existing team, with their wealth of experience and industry wisdom, provided stability, pragmatism, and a deep understanding of the market. Their insights, accumulated over years of working in the field, ensured that Knowledge Prospect not only met customer expectations but exceeded them. The collaboration between these two groups fostered an environment where ideas flourished, lessons were shared, and progress thrived.”
Matt Whiles, the Managing Director of PCS, shares his gratitude, stating, “As we celebrate Knowledge Prospect’s 5-year anniversary, I am filled with immense gratitude towards our customers and the dedicated development staff. I extend my thanks to each and every customer who has chosen Knowledge Prospect as their trusted partner.
Equally, I would like to express my deepest appreciation to our exceptional development team and management, whose tireless efforts and ingenuity have fuelled our growth. Here’s to the past five remarkable years and to the exciting future that lies ahead.
Want to know more about how our Customer Relationship Management solution could help you?
Head to our page dedicated to Knowledge Prospect. Alternatively contact us for a discussion by email: hello@pcs-publishing.com or by phone: 01902 374757
